Account and billing · 2 min read

Getting help and sending a support request

Where to look first, how to ask the help assistant and how to reach us.

Three ways to get an answer

1Search the questions and guides on the Support page.
2Ask the help assistant on the same page, in your own words.
3Send a support request and choose what it is about: Tech glitch report, Billing and account, How do I do something?, Idea or feedback, or Something else.

We reply by email, and you can see the status of your requests on the Support page. Only the support team sees your messages.

To cancel, send a request under Billing and account. Your account settings include a full data export and a permanent delete option.

How do I cancel?: Send a support request under Billing and account and we will handle it. Your data stays available to export for thirty days after cancellation.
Can I export everything I have created?: Yes. Your account settings include a full data export, and a permanent delete option if you want to remove everything.
Is IMVICA GDPR compliant?: Yes. We ask for cookie consent, we keep member work private to the account, we give you access, correction, export and deletion controls, and our privacy policy explains what we hold and why.
Who sees my support messages?: Only the IMVICA support team. Support staff can read the support inbox and nothing else in the platform, so your projects, contacts and uploads stay private.
How do I report something that is not working?: Open Support from the menu, scroll to Send a support request, choose Tech glitch report and describe what happened. We reply by email and you can follow its progress on the same page.