Troubleshooting · 3 min read
When something isn't working
Quick fixes for pages that won't load, missing work and sign-in trouble.
A page is blank or won't load
- 1Refresh the page.
- 2Sign out and back in.
- 3Try a different browser.
- 4Still stuck? Send a Tech glitch report and say which page it was.
Work missing on another device
Changes save to your account in the background, so give it a moment and refresh. Check you are signed in with the same email on both devices.
Can't sign in
Use Forgot password on the sign-in screen and check your spam folder for the email. If you joined by invitation, use the email address the invitation went to.
Browser asks if you want to leave
Your answers save as you type, so you are usually safe to carry on. If it happens often on one page, please let us know.
Questions this answers
- A page is blank or will not load. What should I do?
- Refresh the page first. If that does not help, sign out and back in, or try another browser. If it keeps happening, send a Tech glitch report and tell us which page it was.
- My work is not showing on another device.
- Give it a moment and refresh, as your changes save to your account in the background. Make sure you are signed in with the same email on both devices. If something is still missing, send us a Tech glitch report.
- My browser asks whether I want to leave the site. Will I lose my work?
- Your answers save as you type, so you are usually safe to continue. If you see this often on a particular page, let us know through a Tech glitch report so we can tidy it up.
- I cannot sign in.
- Use Forgot password on the sign-in screen to set a new one, and check your spam folder for the email. If you joined with an invitation, use the same email address the invitation was sent to.
More guides
Still stuck? Ask on the Support page.